Privacy Policy
Last Updated: February 6, 2025
Important: This Privacy Policy explains how Crobar Web Design ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website (crobarweb.com) and services, including our monthly website subscription services. By using our services, you agree to the terms outlined in this policy.
Personal Information
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, business address
- Account Information: Username, password, subscription preferences
- Billing Information: Payment card details (processed securely via Stripe), billing address
- Communication Data: Contents of emails, support tickets, chat messages
- Website Content: Content you provide for website design and development
Automatically Collected Information
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent, referral sources, clickstream data
- Cookies & Tracking: See Section 4 for details
2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our website subscription services
- To process payments and manage billing
- To communicate with you regarding services, updates, and support
- To improve our website, services, and customer experience
- To comply with legal obligations and enforce our Terms of Service
- To prevent fraud, abuse, and security incidents
- To send marketing communications (only with your consent where required)
3. Payment Information
All payments are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full payment card details on our servers. Stripe collects and processes payment information according to their Privacy Policy. We only receive and store limited payment information (last 4 digits of card, expiration date) for billing purposes.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login sessions
- Analyze website traffic and performance (Google Analytics)
- Provide secure checkout processes
- Deliver targeted advertising (with consent where required)
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
5. How We Share Information
We do not sell your personal information. We may share your information with:
- Service Providers: Stripe (payments), hosting providers, email services
- Legal Authorities: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize disclosure
6. Data Retention
We retain your personal information only as long as necessary to:
- Provide services to you
- Comply with legal obligations (tax, accounting, etc.)
- Resolve disputes and enforce agreements
- Maintain business records
Subscription data is retained for at least 7 years for tax and compliance purposes.
7. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure servers with firewalls and intrusion detection
- Regular security audits and vulnerability testing
- Limited employee access to sensitive data
While we strive to protect your data, no method of electronic transmission or storage is 100% secure.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Opt-Out: Opt-out of marketing communications
- Portability: Request transfer of your data to another service
- Restriction: Request restriction of processing
- Objection: Object to certain processing activities
To exercise these rights, contact us using the information in Section 12.
9. GDPR & CCPA Compliance
GDPR (EU/UK Residents)
We comply with the General Data Protection Regulation (GDPR). Our legal bases for processing include:
- Contract: Processing necessary to provide our services
- Consent: When you explicitly consent (e.g., marketing emails)
- Legitimate Interest: For security, fraud prevention, and business operations
- Legal Obligation: To comply with applicable laws
CCPA (California Residents)
California residents have the right to:
- Know what personal information is collected
- Delete personal information (with exceptions)
- Opt-out of the sale of personal information (we do not sell data)
- Non-discrimination for exercising CCPA rights
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when changes were made. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.